Frequently Asked Questions
Everything you need to know about our premium luggage and expert repair services.
What kind of warranty comes with my new luggage?
Most of our premium brands include a limited lifetime manufacturer's warranty. Fink's also offers a 1-year craftsmanship guarantee on all hardware and stitching for items purchased directly through our store.
How long do luggage repairs typically take?
Standard repairs, such as wheel or handle replacements, usually take 7 to 10 business days. For complex structural restorations or vintage leather work, our master cobblers may require up to 3 weeks.
Do you offer international shipping?
Yes, we ship our curated collection of bags and travel accessories worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination and the dimensions of the luggage.
Can I return a suitcase if I've already used it for a trip?
To be eligible for a full refund, items must be returned in brand-new, unused condition with all original tags and protective packaging intact within 30 days of purchase.
Do you provide estimates for repair costs before I send my bag in?
Absolutely. You can use our online portal to upload photos of the damage for a preliminary quote, or visit our retail location for a free, no-obligation physical inspection.
Are your leather goods sustainably sourced?
We prioritize partnerships with tanneries certified by the Leather Working Group (LWG) to ensure our fashion-forward travel gear meets high standards for environmental impact and ethical production.